We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not cover the cost of return shipping.
To start a return, you can contact us at firstname.lastname@example.org. Once your return is accepted, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
For purchases made at one of our retail partners, please contact them with your proof of purchase directly.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
SALE ITEMS AND GIFT CARDS
Unfortunately, we cannot accept returns on sale items or gift cards. All sale and gift cards are final sale.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.